Terms and Conditions

Terms of Service

Retail pricing: Listed pricing is retail including GST. Retail purchases in New Zealand will be charged GST at 15%. 

Discounts: Unless stated otherwise, advertised discounts only apply to Retail pricing. Discounts are not accumulative so will not be applied on top of other discounts.

Open a wholesale account: If you have a business within New Zealand, fill in the online form on the contact page so that we can activate your account with wholesale pricing. You should receive account confirmation from us via email within one working day. You will receive both an automated email and a personal email with your wholesale price list in PDF format. 

Order online: Login to your account in order to view the products. Choose the section (cups, saucers, mugs, teaspoons) and then the product type and colour. Select the items and add to your basket. You can continue shopping or checkout. You will also be able to view past orders in the My Account section.

No backorders: We do not place out of stock items on backorder. We can create a manual pre-order for you (see below). Freight charges apply for every new order.

Place a pre-order: On occasion items will be out of stock. If you would like to place a pre-order, simply email us with your request. We will enter the pre-order manually and send you a proforma invoice. We will give you an estimate of when the goods will be available. We cannot guarantee a delivery time until the items are within our possession, however we will make every effort to keep you informed of expected delivery date. We will confirm the pre-order with you and request payment of the proforma invoice close to the time of availability. We will dispatch the goods once payment has cleared and the goods are available.

Checking your order: Once you have received your order please check the contents against the shipping note. If there are any discrepancies between the order or shipping note and the contents of the shipment, please notify us within 7 working days. 

General Conditions of Use

  1. This Acme site at acmecups.nz, (the "Site") is a shopping website where you can browse, select and order products from Acme Cupco Limited ("Acme & Co", "Acme", "us" or "we"). Acme Cupco Limited is a registered business in New Zealand.

The ‘buyer’ refers to any legal entity purchasing from the seller.

  1. The buyers access to and use of the site, including the buyers order of products through the site, is governed by these terms and conditions.
  2. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.
  3. This agreement is governed by the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the courts of that place.
  4. The customer agrees not to attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on this website.